Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. Sun Life is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. As the new Health Navigator rolls out through Sun Life's employer clients, PinnacleCare will continue supporting its individual clients who have engaged their services directly. Sun Life acquired PinnacleCare in July (click here for acquisition fact sheet). An independent stop-loss provider is defined as one that does not also sell medical claim administration services.
Sun Life is the largest independent stop-loss provider in the U.S., according to data contained in the 2020 NAIC Accident and Health Policy Experience Report. Sun Life's holisitic approach helps the member with improved care and health outcomes that at the same time can lower costs for both member and employer. Sun Life is offering the Health Navigator with stop-loss coverage, which covers high-dollar medical claims for employers who self-fund their health plans. By bringing care navigation to more workers and their families, we will expand access to care and help people make the best possible choices about their health." "Digital rolodexes and standardized computer algorithms can't provide the level of attention and care offered by our Health Advisors who access our team's years of experience curating medical intelligence. "High-touch care navigation is not typically available to most people, even though they should be offered to anyone confronting a serious diagnosis" said Miles Varn, M.D., CEO of PinnacleCare. We are thrilled to expand access to our self-funded clients and their medical plan members." As someone who has worked within the healthcare and health insurance sectors, I know that health navigation is invaluable and uniquely personal. "Health Navigator not only helps people manage their healthcare journey, it gives them peace of mind and support during a challenging and often scary time in their lives. "When navigating the healthcare system, people need an advocate who can ensure they are being seen and heard, particularly when facing a serious health condition," said Jen Collier, R.N., senior vice president of Stop-Loss & Health at Sun Life U.S.
A team of highly trained physicians, nurses and other medical experts provide support behind the scenes, offering in-depth medical knowledge and deep expertise in nuances of the healthcare system. Personal Health Advisors give members high-touch, one-on-one support and guidance throughout their healthcare journey, leveraging relationships to connect them to the right medical providers from an extensive, national network of centers-of-excellence and top experts who specialize in their specific condition. Health Navigator offers a human-to-human concierge approach to help people confirm that they have the right diagnosis and understand their treatment options so they can make fully informed decisions, leading to better healthcare experiences and improved health outcomes. Personal, human care navigation services to help people through their healthcare journey.
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